Shipping & Returns
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Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Standard shipping is only available in the contiguous 48 states of the United States. For international shipping, or shipping to Hawaii or Alaska, please Contact Us for a quote. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are based on weight and size. The weight and dimensions of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For products that exceed our largest box (24' x 24' x 24'), please Contact Us for LTL shipping rates.